Free shipping from €50,-

Shipping policy


Petit Éléphant ships all orders at a fixed rate per order. All orders are shipped within five business days of payment approval, unless purchased as pre-order. All weekend and public holidays are processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation by email. Please note that all sales are final and no cancellation for items is accepted.

SHIPPING AND DELIVERY

Free shipping: all orders over € 50 are shipped for free.

Fixed shipping: for all orders within Europe € 3.95 shipping costs will be charged for orders with a total amount below € 50, The list contains the following countries. All orders outside Europe receive shipping costs of € 14.95 for orders with a total amount of less than € 50.

DELIVERY TIME

All deliveries have an estimated delivery time of 5-7 business days from the shipping date.

Estimated delivery times are for guidance only and begin from the date of shipment. Some delays may occur due to public holidays, customs, remote areas, extreme weather and local postal service issues, and this is beyond our control. In addition, we are not responsible for damaged, lost or stolen packages.

SEND RESTRICTIONS

When an order is placed, it will be shipped to an address specified by the buyer, as long as that shipping address meets the shipping restrictions on this website. All purchases through this website are made under a shipping contract. As a result, the risk of loss and ownership of items purchased through this website passes to you once the items have been shipped to the carrier. You are responsible for making claims with carriers for damaged and / or lost shipments with Australia Post. You are also responsible for tracking the progress of your shipment and ensuring that you collect your package from your local post office if an attempted delivery has failed. If you do not collect your shipment and your order is returned to the sender, you will be responsible for the shipping costs and no refunds will be given.

KEEP IN MIND THAT

As a recipient, you are responsible for all import duties, customs, and local taxes that are charged to the country to which you ship; payment may be required to release your order upon arrival at customs. Oh my hair! cannot be held responsible for any costs or taxes you may incur or if your product is seized by customs. We advise you to familiarize yourself with all import duties, customs and local sales taxes, as well as the rules and regulations for importing foreign goods and products applicable to the destination of your package.